Connect with experts from anywhere for faster issue resolutions
Connecting with experts remotely allows workers to collaborate while away in isolated regions. With this technology, issue resolution is not limited to the availability of experts to travel. People can be contacted based on their expertise rather than location, allowing for a smoother repair, maintenance, or upgrade process.
Remote experts and field service enable remote communities to receive expert help from across the world even with only one person in attendance.
State-of-the-art technology solutions provide how-to guide and instructional videos. The remote experts can help and guide field service personnel by highlighting areas of interest on live video feeds.
In the near future, look for new and innovative applications for smart glasses, driven in large part by the enterprise. The key to success will be ease of use—if the user can accomplish tasks on his or her own, and if the device can do its job without getting in the user’s way, you can expect wide adoption across many industries and professions, from warehouse and distribution to medicine, agriculture, and, of course, field service and remote assistance.